Change my details
Life can be pretty busy and we know that things change over time. That’s why we’ve made it easy for you to update your details. The sections below cover some of the most common changes you might want to make.
- Change my personal details
- Update my marketing preferences
- Change my payment details
- Add or remove a name from my mortgage
- Set up a Direct Debit
Change my name
If your marital status has changed or you’ve changed your name by deed poll, we’ll need to update your details. Along with the completed form, please make sure you also include certified copies of all the documentation we need. For example, a photocopy of your marriage certificate, certified to be a true copy.
Change my correspondence address
If your correspondence address has changed, you should let us know as soon as possible. Otherwise there’s a chance you might miss important information we send about your mortgage account(s).
You’ll also need to let us know if your correspondence address has changed because you’re letting out your residential property. To find out more, just take a look at our dedicated section on letting your residential property.
Change my telephone number or email address
If you’ve changed your contact details please let us know. This is so we can get in touch if we need to speak to you about your mortgage account(s). You can update these details easily through your customer hub or use one of the forms below.
Please send your completed forms to:
Mortgage Customer Services Department
Bank of Ireland
PO Box 3191
1 Temple Quay
Bristol
BS1 9HY
For your personal security, we recommend that you use recorded delivery if possible.
Can’t find what you need?
We think it’s important to keep you up to date about ways you can make your mortgage work for you. So from time to time, we’d like to send you information on products and services we think you’ll be interested in – to help you get the most out of your mortgage.
We want to stay in touch with you, in a way that suits you best. It’s entirely up to you whether you choose to hear from us and how. You can change your marketing preferences at any time and whenever you want.
Keeping you informed
Bank of Ireland (UK) plc and other members of the Bank of Ireland Group would like to tell you about financial products and associated services, such as mortgages, savings, loans and credit cards. This may include offers of new rates, where relevant, that may be of interest to you.
If you do not give consent this may limit the information, products and services we can offer you.
Please note: if you have any other accounts with Bank of Ireland and have provided a different preference to those chosen below, please allow a short period of time for your latest preference to apply.
Change my bank account details
To change the bank account we collect your monthly mortgage payment from, you’ll need to complete a Direct Debit form. Please choose the correct form for your mortgage:
Change my payment date
If it makes life easier for you, we’ll happily look at changing the date we collect your monthly mortgage payment by Direct Debit. Simply send us the request through your customer hub or if you’d rather speak to us, call on 0345 300 8000*
Please send your completed forms to:
Mortgage Customer Services Department
Bank of Ireland
PO Box 3191
1 Temple Quay
Bristol
BS1 9HY
For your personal security, we recommend that you use recorded delivery if possible.
Can’t find what you need?
If your circumstances change, you might want to add or remove a borrower from your mortgage. We call this a Change of Parties (CoP) or Transfer of Equity (TOE).
Adding someone to the mortgage is treated as a new application. And before removing someone, we’ll need to check the person remaining on the mortgage can still afford to pay it.
Once you’ve applied for a CoP, you’ll also need to appoint your own solicitor. This is partly because adding or removing a name means that the actual title of the property will need to be changed to match the names on the mortgage. Also, an administration fee will apply. Please see our Tariff of Mortgage Charges for further details.
If you’re interested in a CoP, or would like to talk more about what’s involved, just get in touch or call us on 0345 300 8000*.
- Save time – you won’t need to call or go online every month to make your payment
- Hassle free – payments are automatically taken from your account on an agreed date
- You’re protected – thanks to the Direct Debit guarantee
To set up a new Direct Debit, please download and complete the correct form for your mortgage:
Please send your completed forms to:
Mortgage Customer Services Department
Bank of Ireland
PO Box 3191
1 Temple Quay
Bristol
BS1 9HY
For your personal security, we recommend that you use recorded delivery if possible.
Can’t find what you need?